Commentary: Workplace Fairness and the Plight of Platform Workers in Singapore’s Delivery Industry
The recent passing of the Workplace Fairness Bill in Singapore’s Parliament marks a significant step toward fostering a more inclusive and equitable work environment. However, as we celebrate this milestone, it’s crucial to examine how this legislation impacts one of the most vulnerable groups in our workforce: platform workers, including parcel delivery riders and drivers. For businesses like RAX, this is a moment to reflect on the challenges faced by platform workers and the role we play in ensuring fairness and dignity in their work.
Who Are Platform Workers? Understanding the Demographic
Platform workers, including those in the parcel delivery sector, often come from diverse backgrounds. Many are middle-aged or older workers who have transitioned into gig work due to limited opportunities in traditional employment. Others are younger individuals seeking flexible work arrangements or supplemental income. A significant portion of platform workers are also migrant workers or individuals from less-advantaged communities who rely on gig work as their primary source of livelihood.
These workers are the backbone of Singapore’s e-commerce boom, ensuring that parcels reach customers on time, rain or shine. Yet, despite their critical role, they often face discrimination, exploitation, and lack of protection in their work.
Common Discriminatory Practices Against Parcel Delivery Workers
The exclusion of platform workers from the Workplace Fairness Bill has sparked concerns about the persistent discrimination they face. Here are some of the most common issues:
Algorithmic Bias: Platform algorithms, which determine job allocation and fares, can inadvertently or intentionally introduce biases. For instance, workers from certain demographics may receive fewer job assignments or lower-paying gigs, directly impacting their earnings.
Lack of Job Security: Unlike traditional employees, platform workers often lack contracts, benefits, or protections against unfair dismissal. This leaves them vulnerable to sudden changes in platform policies or termination without recourse.
Unequal Treatment: Delivery workers frequently report being treated as “invisible” or “lesser” by customers and businesses alike. They face challenges such as restricted access to facilities (e.g., toilets or sheltered areas) and are often excluded from workplace fairness initiatives.
Exploitation by Platforms: Some platforms impose unrealistic delivery targets, penalize workers for delays beyond their control, or fail to provide adequate support during emergencies.
The Workplace Fairness Bill: A Step Forward, But Gaps Remain
While the Workplace Fairness Bill is a commendable effort to address workplace discrimination, its exclusion of platform workers is a glaring oversight. As Nominated MP Jean See pointed out, platform workers are often from less-advantaged communities and rely on gig work due to their limitations. Excluding them from the Bill’s protections perpetuates the very inequalities the legislation seeks to eliminate.
RAX’s Commitment to Fairness and Inclusion
At RAX, we believe that every worker deserves respect, dignity, and fair treatment. While the Workplace Fairness Bill may not yet cover platform workers, we are committed to leading by example. Here’s how we’re making a difference:
Transparent Policies: We ensure that all our delivery partners are treated fairly, with clear guidelines on job allocation, earnings, and support.
Safe Working Conditions: We provide access to sheltered hubs, rest areas, and essential facilities for our delivery riders, ensuring their safety and well-being.
Open Communication: We maintain an open dialogue with our workers, addressing their concerns and incorporating their feedback into our operations.
Advocacy for Change: We support initiatives that advocate for the rights of platform workers and collaborate with industry stakeholders to drive positive change.
Together, let’s build a future where every worker is valued, respected, and protected.
